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| About Us PDRWorld is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@pdrworld.co.uk Our Contact details: PDRWorld PDRWorld Showroom, 104 London Road (A34), Newcastle-u-Lyme, Staffordshire. ST5 1LZ. England Phone:+ 44 (0) 1782 711141 Fax:+ 44 (0) 1782 711161 Opening times: Mon - Fri 10am until 5.30pm. sat: 10am until 2pm. Email:sales@pdrworld.co.uk All orders accepted (either via the internet, telephone, fax or shop counter) are subject to PDRWorld's terms and conditions, a summary of which is listed below. For a full list of PDRWorld's terms and conditions please contact us on the details above. All manufacturers names, reference numbers, images and symbols are used for reference purposes only. PDRWorld is the trading name of PDR Communications limited. Registered office Vernon Road, Stoke on Trent, ST4 2QY. Compnay Reg. Number 2821567 Registered in England |
| Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be transferred to our secure server and be prompted for a few further details that we need to be able to satisfy the order. We accept credit card payment. If you are shopping from outside the UK and your order is accepted and carriage confirmed, your credit card company will convert the transaction to your own currency. We accept Visa, Switch,Solo and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. Although we make every effort to keep www.pdrworld.co.uk accurate and up to date, we cannot be held responsible for any human errors or software faults. If you feel that we have made an error or that a products pricing is unusually different, please call PDR first for confirmation. We reserve the right to change the price of any item on this webpage without prior notice. Some unlocking services (or attempted unlock) may invalidate the product's warranty. If you are unsure how this will affect your product please enquire before ordering this service. If you order any product or service which has been incorrectly marketed or priced, we will contact you and give you the option to cancel your order or purchase the goods at the correct price or specification. All orders taken are placed on a subject to availability basis and as such in extreme circumstances may be unavailable. If this should happen, PDR will attempt to notify you within 1 working day whereby you may cancel your order or await delivery of your goods. We reserve the right to decline any order for any reason. All products or services remain the property of PDR Communications Limited and as such until funds are cleared the purchaser will store the product or service until such funds have cleared. In the event of none payment on any product or service (including but not limited to in car installations) you will grant PDR Communcations Limited and/or it's representatives legal access to remove or un install any product or service at a time suitable to PDR Communications Limited. Although PDRWorld makes every effort to conscientiously repair / unlock or assess every mobile device with success, sometimes circumstances maybe beyond our control due to the existing damage or the way the unlocking software interacts with the device. For this reason PDRWorld cannot be held responsible for any loss or damage to data of any kind. Furthermore PDRWorld cannot be held responsible for any loss (including but not limited to theft, accidental or other), damage (physical or otherwise) to mobile phones or devices, sim cards or memory cards. Any time periods mentioned for repairs, unlocking or any other proceedures are estimates and we will aim to complete all work within the time frame given. However these time estimates are subject to change through software interaction, breakdown, work load or other circumstances out of our control. PDRWorld may, at its discretion, allow you to use a loan handset while your phone is being repaired. A deposit may be requested and held until the loan phone is returned in good working order. Should the loan handset be damaged in anyway whilst in your possesion, you will be liable for the repair / replacement of the handset which ever is the most economical. The loan phone will remain the property of PDRWorld at all times. The loan handset will be loaned on a time basis and this may not cover the total repair time for your original handset and as such PDRWorld can request the return of the loan handset at any time and for any reason. Continued unauthorised use of the loan handset may incurr a rental charge of a minimum of £5 per week. When booking your handset in for repair or unlocking you may be issued a booking in ticket with a specific reference to your phone on the form. Should you lose this ticket it will make finding your handset very difficult. Please do not lose this ticket. Any handset left longer then 6 weeks will be quarantined and allocated to be recycled or re-sold to recover any costs encurred by PDRWorld. |
| Shipping And Handling Delivery costs within the UK are included in the prices shown. For all other destinations please call or email first to confirm shipping costs. Claims for pilferage and damage must be made within 48 hours of receipt of goods and be reported to both PDRWorld and the carrier. |
| Delivery Schedule We aim to despatch your order right away. The majority of orders will be sent by Royal Mail and be received by UK customers in 2 - 3 working days. PDR reserves the right to use a courier at it's own discretion. All deliveries will require a signature upon receipt. Although PDR makes every effort to deliver your order on time, we cannot be held responsible for delays outside of our control including postal or courier services. If your goods fail to arrive within 28 days of despatch, PDR will offer you the option of either a full refund or a replacement to be despatched immediately. |
| Back Orders If your item is not in stock, we will back order the product for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made and delivered in the UK 17.5% VAT is included. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security When purchasing on line all credit card numbers are encrypted in the software when your order is placed using 128 bit encryption via our shared secure server hosting. They are only decrypted after they reach our computer, which has they latest anti virus and firewall protection. They are not held in clear text on any web site. As you can see from the investment in technology stated above, PDR makes every effort to keep the details of your order and payment secure, but we cannot, (unless negligent) be held liable for any losses or inconvenience caused as a result of unauthorised access to information provided by you. |
| Guarantee We try our best to guarantee your satisfaction. If for any reason you are not satisfied with your purchase, our service to you or any other aspect of PDRWorld please call, email or fax us on the details listed below in "reaching us" and we will be happy to try and resolve the situation. Any item sold as new will have a 12 month warranty direct with the manufacturer unless otherwise stated. Any used product will carry a minimum of 30 days warranty. Any LCD replacement will carry 30 days warranty. Any battery purchased will carry a 6 month warranty. Extended warranty periods may be offered or available for purchase. These warranties may be with PDR or a 3rd party; this will be made apparent at the point of sale. Warranties offered will cover manufacturer defects or component failure. These do not include liquid damage, drop damage, scratches, neglect (whether wilful or accidental), modifications, unauthorised repairs and upgrades or if any warranty seals are broken, defaced or otherwise not intact. PDR cannot be liable to you for any business or personal losses suffered as a result of the purchase of goods or services from PDR. This includes, (but is not limited to), loss of data, income, profits, mobility, security, a products warranty or consequential loss. We do not exclude our liability for death or personal injury. |
| Reaching Us If you need to reach us, please email us on sales@pdrworld.co.uk , alternatively, you can call on + 44 (0) 1782 711141 or fax us on + 44 (0) 1782 711161 or write to us at PDRWorld, PDRWorld Showroom, 104 London Road, Newcastle, Staffordshire. ST5 1LZ. UK |
| Privacy Policy PDRWorld does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We will not send spam mail, 3rd party market research nor opinion poll emails. We may, at most, either email or post (a maximum of 4 times per year) advice of new products, departments or developments that may affect you directly involving UK law and your product interests. Our aim is always to offer the best products and services at all times and to help us to achieve this goal we need to reserve the right to change the above policies at any time. |
| Returns Policy PDR operates a no quibble 14 day money back quarantee for all online purchases. Any item returned and recieved by PDR on or before the 14th day in the original packaging, in "as new" condition, and all warranty seals in tact will be refunded. Most returns are deemed necessary due to new or unfamiliar menus or operating systems being deemed to be faulty. It's always worth calling one of our support team members to assist you with your new purchase and confirm the fault before returning the product. Noteable exclusions to this are Orange contract upgrades, all T-mobile connections and all software. Please note that manufacturers warranties do not cover as standard liquid damage, drop damage, scratches, neglect (whether wilful or accidental) unauthorised modifications, repairs, upgrades or warranty seals missing broken or defaced and therefore any product returned with any of the above complaints or conditions prevailing will not be refunded on the 14 day money back offer nor be eligible for free warranty repair. Some items will be subject to (at our discretion) a 20% re-stocking fee if purchased in store. Return postage is non refundable. General All of the above policies are part of our commitment to you and PDRWorld's continuing goal to offer the best low cost solutions incorporating the highest level of customer service. They do not affect your statutory rights as a consumer. The laws of England and Wales govern all terms and conditions and as such any disputes will be decided only by the courts of England and Wales. |
| Remittance Terms All goods remain the property of PDR Communications Limited. In the event of being given credit terms and not paying within the agreed period interest will be charged daily at 4% above LloydsTSB standard interst rate. |
